March 12, 2006

By: Dora Clarke
Website: http://www.1st-in-web-hosting.com

Self-guided Movie Tutorials Lend Unmatched Support To Site Hosting Customers

LS Host’s focus on customer service has produced a support library of demos/tutorials that illustrate how to accomplish various tasks via a user’s website control panel. Over two-dozen demonstration movies assist customers in the configuration and management of their web hosting accounts.

Despite the success of LS Host’s conventional support systems (telephone, email, and live chat), the web hosting company maintains a cutting-edge approach towards all areas of customer service. Progressive support measures have driven LS Host to provide self-guided movie tutorials on their website. These demonstrations address common, albeit troublesome issues through the use of web animation. LS Host now delivers step-by-step instructions to customers who can play, rewind, or pause any portion of a tutorial segment.

Dan Merton, an LS Host partner, explained the advantages of providing this resource to customers: “Besides receiving qualified support, users are anxious to learn about our web hosting services and the different ways they can reap value from our technology. Our flash-based movie tutorials enable customers the opportunity to learn about LS Host’s web hosting features at their own pace.” Frequently accessed support topics include email administration, database management, and SSL certificate installation.

LS Host’s forward thinking has already slated the development of future tutorials for inclusion in the demo-movie library. “The visual component of these animated demonstrations prove invaluable when it comes to illustrating the range of tasks associated with managing a web hosting account. To date, our company has noted a reduction in the number of support tickets issued, coupled with an increase in the usage of available web hosting features.”

About The Author:

Dora Clarke is a successful author and regular contributor to http://www.1st-in-web-hosting.com.  Promote your website by using affordable web hosting companies and services.